Ongoing issues with NHSPS

March 6, 2017

We are aware of ongoing issues that practices are experiencing with NHSPS. We are taking action to
resolve these issues nationally, but as yet there remain significant unresolved matters which we are
dealing with as a matter of urgency.

One of the most pressing issues for practices is the increase in service charges. Increases are being levied
with seemingly no reference to either
i) the contractual arrangements (or lack of such arrangements) that are in place; or
ii) the sums historically paid.

This allied to the lack of itemised invoicing is making it impossible for practices’ to check whether the
charges are payable and (to the extent they are) whether they are reasonable and have been properly

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